Customer Bill of Rights

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ESCO Consumers Bill of Rights - Your Rights as an Energy Services Company Consumer
Customers can purchase energy from an Energy Services Company (ESCO) or from a traditional utility. If you choose to purchase energy from an ESCO you are entitled to:

● A clear description of the services offered by the ESCO.
● Receive energy delivery and 24 hour emergency services from your utility company.
● Clear procedures for switching energy suppliers, including information about the enrollment process.
● Simple and clear disclosure, of the terms and conditions of the agreement between you and the ESCO including:

• price and all variable charges or fees; length of the agreement;
• terms for renewal of the agreement;
• cancellation process and any early termination fees, which are limited by law; and
• conditions, if any, under which the ESCO guarantees cost savings.
● Rescind an agreement with an ESCO within three days of receiving the agreement, if you are a residential customer.
● A description of how pre-payment agreements work, if offered.
● Notice from the ESCO, no less than thirty days prior to the contract renewal date, of the renewal terms and the options you have as a customer.
● A fair and timely complaint resolution process.
● Provision of any written documents (contracts, marketing materials, and this ESCO Consumer Bill of Rights), in the same language used to enroll you as a customer.


New York State Customers
If you are a residential customer you are also entitled to the rights and protections of the Home Energy Fair Practices Act (HEFPA) which requires that all utility customers be treated fairly with regard to application for service, customer billing, and complaint procedures. For more information go to http://www.dps.state.ny.us/resright.html. ESCOs that do not assure these consumer rights could lose their eligibility to provide service in New York. Please report any complaints to the Department of Public Service at 1-800-342-3377 (8:30 am - 4:00 pm), by mail at Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223, or online at http://www.dps.state.ny.us. You can find more information about your energy alternatives by visiting: www.askpsc.com

View New York State Terms and Conditions

New Jersey Customers
If you are a residential customer you are also entitled to the rights and protections of the Electric Discount and Energy Competition Act (EDECA) which requires that all utility customers be treated fairly with regard to application for service, customer billing, and complaint procedures. For more information go to http://www.nj.gov/bpu/assistance/rights/. ESCOs that do not assure these consumer rights could lose their eligibility to provide service in New Jersey. Please report any complaints to the Board of Public Utilities at 1-800-624-0241, by mail at New Jersey Board of Public Utilities Division of Customer Assistance 44 South Clinton Ave, 9th Floor PO Box 350 Trenton, NJ 08625-0350, or online at http://www.nj.gov/bpu/assistance/complaints/. You can find more information about your energy alternatives by visiting: http://www.nj.gov/bpu/residential/.

View New Jersey Terms and Conditions

Spotlight
MPower Energy DBA MPE&G is an independent retail supplier of electricity and natural gas. The company is not affiliated with the utilities, the Maryland Public Service Commission, or any other government agency.